Shipping Policy - baterenandco

From Our Door to Yours

At Baterenandco, we believe getting dressed should feel effortless, and receiving your order should be just as straightforward.

This Shipping Policy explains how we prepare, dispatch, and deliver your purchases.

01. Order Processing

Every confirmed order goes through a preparation stage before dispatch.

Processing Time: 1–3 Business Days

  • Orders are generally processed within 1–3 business days after successful payment.

  • Processing includes order verification, item preparation, and shipment arrangement.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • You will receive a shipping confirmation email once your order has been dispatched.

Please note that processing time is separate from shipping transit time.

02. Shipping Destinations & Delivery Estimates

We currently provide delivery services to the United States.

Destination Estimated Transit Time
United States 7–15 days after dispatch

The estimated delivery period begins after the order has been processed and handed over to the shipping carrier.

Delivery times are estimates rather than guaranteed delivery dates.

Customs clearance, extreme weather, public holidays, transportation interruptions, and local delivery conditions may affect the actual arrival time.

03. Shipping Fees & Calculation

We aim to make shipping charges clear before you complete your purchase.

United States Standard Shipping

  • Orders with a merchandise subtotal of US$150 or more qualify for free standard shipping.

  • Orders below US$150 are subject to a shipping charge calculated at checkout.

How Is the Shipping Fee Calculated?

For orders that do not qualify for free shipping, the shipping fee is calculated using the following factors:

  1. Delivery destination and postal code.

  2. Total shipment weight.

  3. Package dimensions and applicable dimensional weight.

  4. Available shipping service and transportation rate for the destination.

The checkout system uses the applicable shipping rate for the shipment to display the final shipping charge before payment.

The amount shown in the order summary before you place your order is the shipping amount you will be charged by Baterenandco for that order.

There are no undisclosed standard shipping charges added after checkout.

Free Shipping Qualification

The US$150 threshold applies to the merchandise subtotal after discounts and before applicable taxes and shipping charges.

If the qualifying merchandise subtotal is below US$150, standard shipping charges will apply.

04. Shipping Carriers & Delivery Partners

Orders may be transported through international logistics partners and delivered by local carriers.

Depending on the destination, shipping route, and available service, U.S. last-mile delivery may be handled by:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

The actual carrier assigned to your package will be identified through your shipping confirmation or tracking information.

Carrier availability may vary by shipment. We do not guarantee that a particular carrier will handle every order.

05. Tracking Your Shipment

After dispatch, a shipping confirmation email will be sent to the email address provided at checkout.

Your email will include the tracking number when available.

Please allow approximately 24–48 hours after carrier handover for tracking information to become active.

You can use the tracking number on the relevant carrier's official tracking website to monitor your shipment.

06. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other government charges depending on the destination and applicable regulations.

Any such charges imposed by the destination country's authorities are separate from the shipping fee displayed at checkout.

Unless expressly stated otherwise during checkout, customers are responsible for applicable import duties, customs charges, and taxes assessed by local authorities.

Customs inspections may also extend delivery times.

07. Incorrect Addresses & Delivery Issues

Customers are responsible for providing complete and accurate delivery information.

Please contact us as soon as possible if you discover an error in your shipping address.

We will try to assist with changes before the order has been dispatched, but changes cannot be guaranteed after the package has entered the shipping process.

If a shipment is returned due to an incorrect address or an unsuccessful delivery attempt, additional shipping arrangements may be required.

08. Delayed, Lost or Damaged Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information.

We will review the available tracking details and coordinate with the relevant carrier where appropriate.

If your package arrives visibly damaged, please keep the packaging and take photographs of the parcel and affected products. Contact us as soon as possible so we can review the situation.

09. Contact Our Shipping Team

For shipping questions, tracking assistance, or delivery concerns:

Brand: Baterenandco

Email: support@baterenandco.com

Phone: +86 131 2278 6969

Business Address:

Room 224, 2nd Floor, No.3, Ju Er Lane, Lianyi Jizi Building, Guangnan Village, Liaoyuan Subdistrict, Puning City, Guangdong Province, China.

Our team is available Monday to Friday, 9:00 AM–6:00 PM (China Standard Time), excluding weekends and public holidays.

Baterenandco — Wherever the day takes you.