Privacy Policy - baterenandco

Your Privacy Matters to Us

At Baterenandco, we respect the trust you place in us when browsing our collections or placing an order.

This Privacy Policy explains how Puning Kuyoumi Garment Co., Ltd. collects, uses, stores, and protects personal information when you visit www.baterenandco.com or interact with our services.

01. Who We Are

This website is operated by:

Puning Kuyoumi Garment Co., Ltd.

Brand: Baterenandco

Company Registration Number: 91445281MAE5H72K6R

Registered Business Address:

Room 224, 2nd Floor, No.3, Ju Er Lane, Lianyi Jizi Building, Guangnan Village, Liaoyuan Subdistrict, Puning City, Guangdong Province, China.

For privacy-related questions, contact:

support@baterenandco.com

02. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Personal & Contact Information

  • Full name.

  • Email address.

  • Billing address.

  • Shipping address.

  • Telephone number.

Order & Transaction Information

  • Products purchased.

  • Order numbers.

  • Order history.

  • Payment status.

  • Refund and return information.

We do not intentionally collect or store complete payment card numbers or CVV security codes through our website.

Device & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Pages viewed.

  • Website interactions.

  • Referral source.

Communication Information

If you contact our customer service team, we may retain the information you provide, including your messages, order references, and attachments, to respond to your inquiry.

03. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

  • Processing and fulfilling orders.

  • Arranging shipment and delivery.

  • Sending order confirmations and tracking updates.

  • Managing returns, exchanges, and refunds.

  • Responding to customer service inquiries.

  • Maintaining website functionality.

  • Detecting suspicious transactions and preventing fraud.

  • Improving product presentation and shopping experiences.

  • Sending promotional communications where permitted and where you have provided the required consent.

We do not use personal information for purposes unrelated to the reasons it was collected unless permitted or required by law.

04. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

  • Remember shopping cart contents.

  • Maintain website preferences.

  • Support secure checkout functionality.

  • Understand website traffic and usage.

  • Measure marketing performance where enabled.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

05. How We Share Information

We may share relevant information with service providers when necessary to operate our business.

These providers may include:

Payment Service Providers

Payment information is processed by the payment provider supporting your selected checkout method, including Google Pay, Apple Pay, Visa, or Mastercard processing services.

Shipping & Logistics Providers

We share necessary recipient and delivery information with logistics companies and delivery carriers to fulfill orders.

Website & Technology Providers

We may use website hosting, security, technical support, and analytics providers to maintain our online store.

Legal & Regulatory Authorities

We may disclose information where required by law, legal proceedings, regulatory requests, or to protect our legal rights.

We do not sell customers' personal information in exchange for money.

06. International Data Transfers

Because our business operates in China and we serve customers in other countries, certain personal information may be transferred to or accessed from locations outside your country of residence.

Such transfers may occur when processing orders, providing customer support, coordinating international shipping, or using third-party service providers.

Where required, we take appropriate steps to protect personal information in accordance with applicable data protection requirements.

07. Data Security & Retention

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

08. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing is based on consent.

  • Object to certain processing activities.

  • Opt out of promotional email communications.

  • Request information about how your personal data is processed.

To exercise an applicable privacy right, contact us using the information below.

We may need to verify your identity before responding to certain requests.

09. Marketing Communications

If you subscribe to our mailing list, we may send you updates about new collections, seasonal offers, and brand news.

You may unsubscribe at any time by using the unsubscribe option included in our marketing emails.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your purchases.

10. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information from children below the age permitted under applicable law.

If we become aware that personal information has been collected from a child in circumstances where parental consent is required but has not been obtained, we will take appropriate steps to address the information.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy policies and practices.

We encourage you to review their policies before submitting personal information through their platforms.

12. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

13. Contact Our Privacy Team

For privacy questions, data access requests, or concerns about your personal information, contact:

Puning Kuyoumi Garment Co., Ltd.

Brand: Baterenandco

Email: support@baterenandco.com

Phone: +86 131 2278 6969

Registered Address:

Room 224, 2nd Floor, No.3, Ju Er Lane, Lianyi Jizi Building, Guangnan Village, Liaoyuan Subdistrict, Puning City, Guangdong Province, China.

Website: www.baterenandco.com

We appreciate your trust and are committed to treating your information with care.