Contact Us - baterenandco

A Real Person Behind Every Message

A question about sizing? Need help with an order? Want to know more about a piece before adding it to your wardrobe?

We're happy to hear from you.

At Baterenandco, we believe good service is about more than answering questions. It's about making every part of your shopping experience feel comfortable and straightforward.

Get in Touch

Customer Support Email

support@baterenandco.com

For order inquiries, product questions, returns, refunds, and delivery assistance.

Telephone

+86 131 2278 6969

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM

China Standard Time (GMT+8)

Closed on weekends and Chinese public holidays.

We recommend contacting us by email for order-related inquiries so that you can include your order number and any relevant photographs.

How We Can Help

Order & Payment Questions

Need help with an order confirmation, payment, or an order change? Send us your order number and a short description of the issue.

Shipping & Tracking

If your tracking information has not updated or your package has not arrived within the estimated delivery period, let us know.

Returns & Refunds

For return requests, include the order number, product name, and reason for the return.

Product Information

Questions about fabric, fit, sizing, or product details? Tell us which item you're interested in, and our team will assist you.

Business Information

Brand: Baterenandco

Legal Business Name: Puning Kuyoumi Garment Co., Ltd.

Company Registration Number: 91445281MAE5H72K6R

Registered Office & Business Address:

Room 224, 2nd Floor, No.3, Ju Er Lane, Lianyi Jizi Building, Guangnan Village, Liaoyuan Subdistrict, Puning City, Guangdong Province, China.

Website: www.baterenandco.com

A Quick Note Before You Write

To help us assist you more efficiently, please include:

  • Your full name.

  • Your order number, if applicable.

  • The email address used at checkout.

  • A clear description of your question.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for being part of Baterenandco.

Wear the moment. Make it yours.