Return Policy - baterenandco

A Thoughtful Approach to Every Purchase

We want every Baterenandco piece to feel right when it arrives. If something does not work out, our return process is designed to be clear, practical, and fair.

This policy applies to purchases delivered within the United States.

01. Return Window

You may request a return within 30 calendar days of the confirmed delivery date.

To qualify for a return:

• The item must be unused and unworn.

• The item must be unwashed and free from stains, odors, or damage caused after delivery.

• Original tags and packaging should be retained where reasonably possible.

• You must contact our customer service team and receive return instructions before sending the package.

Items that do not meet the return conditions may be rejected following inspection.

02. Reasons for Return & Who Pays

We distinguish between preference-related returns and product-related issues.

A. Non-Quality-Related Returns

Examples include:

• You changed your mind.

• You selected the wrong size.

• The fit or style does not meet your personal preference.

• You no longer need the item.

For these returns, the customer is responsible for the return shipping cost from their U.S. address to our designated U.S. return warehouse.

The original outbound shipping fee, if any, is non-refundable for preference-related returns, unless otherwise required by applicable law.

B. Quality-Related Returns

Examples include:

• The item arrived damaged.

• The item has a verified manufacturing defect.

• You received a different product from the one ordered.

• The product has a material discrepancy from its listed description.

For verified quality-related issues, Baterenandco will cover the reasonable return shipping cost.

Please contact us with clear photographs and your order number before returning the item. We will review the issue and provide an appropriate return arrangement, including a prepaid shipping label or another approved shipping method where applicable.

03. Return Shipping Costs

For non-quality-related returns, the customer pays the shipping cost to our U.S. return warehouse.

The following are estimated domestic return shipping costs for reference:

These figures are estimates, not guaranteed carrier quotations.

Actual charges depend on the return origin ZIP code, parcel weight, dimensions, and the selected carrier's current rates.

Customers should obtain a shipping quotation directly from USPS, UPS, or FedEx before sending a return.

For verified quality-related returns, customers should not purchase their own return label without first contacting us and receiving shipping instructions.

04. U.S. Return Address

All approved U.S. returns must be sent to the following designated return facility:

Baterenandco Returns Department

c/o AMZ Logistics LA

922 N Cataract Ave

San Dimas, CA 91773

United States

Please do not send returns to our China business address.

Unauthorized returns or packages sent without sufficient order information may experience processing delays.

05. How to Request a Return

Our return process follows four straightforward steps.

Step 1 — Contact Us

Email support@baterenandco.com with:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Clear photographs if the item is damaged, defective, or incorrect.

Step 2 — Receive Return Instructions

Our customer service team will review your request and confirm whether it qualifies for a return.

If approved, we will provide the return instructions and the appropriate shipping arrangement.

Step 3 — Ship Your Return

For non-quality-related returns, arrange and pay for shipping to our U.S. return warehouse.

For verified quality-related returns, follow the prepaid or otherwise approved shipping arrangement provided by our team.

Please retain your shipping receipt and tracking number.

Step 4 — Inspection & Refund

Once the returned package arrives, our team will inspect the returned products and confirm their eligibility.

We will then notify you of the refund decision.

06. Refund Processing Time

After your returned item has been received and approved:

• Our internal refund processing generally takes 3–5 business days.

• Your bank or payment provider may require an additional 5–10 business days to post the funds to your original payment method.

The total time for a refund to appear is therefore generally around 8–15 business days after return approval, depending on your financial institution.

Refunds are issued to the original payment method whenever possible.

The original shipping charge, if applicable, is not refunded for non-quality-related returns unless required by law.

07. Exchanges

If you would like another size, color, or style, please contact us before returning your item.

Exchanges are subject to product availability.

Where a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

08. Cancellations & Order Changes

If you need to cancel an order or change its details, contact us as soon as possible.

We can only guarantee cancellation or modification before the order has entered the fulfillment or dispatch process.

Once an order has been shipped, it must follow the applicable return procedure.

09. Important Notes

• Please obtain return approval before shipping any item.

• Return packages should include sufficient order information to identify the purchase.

• We recommend using a trackable shipping service.

• We cannot guarantee the recovery of packages sent without tracking.

• Nothing in this policy limits mandatory consumer rights under applicable law.

10. Contact Us About a Return

Baterenandco Customer Support

Email: support@baterenandco.com

Phone: +86 131 2278 6969

Business Name: Puning Kuyoumi Garment Co., Ltd.

Business Address:

Room 224, 2nd Floor, No.3, Ju Er Lane, Lianyi Jizi Building, Guangnan Village, Liaoyuan Subdistrict, Puning City, Guangdong Province, China.

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM (China Standard Time), excluding weekends and public holidays.

Thank you for giving us the opportunity to make things right.

Baterenandco